Support
One person runs Lumen, and that person reads every message. If a reading did not arrive, if you were charged twice, or if something simply does not make sense — write, and you will get an answer from a human.
We answer within 2 business days, usually the same day.
What to include
- The email address of your account — that is how we find your orders.
- What you expected to happen and what happened instead.
- If it is about a payment: the date and the amount, and the order number if you have it.
Refunds
If you were charged and no reading arrived, or you were charged twice or for the wrong amount, we refund it. Write within 14 days of the charge. The full rules are here:
Who you are writing to
LUMEN24 LLC, 5830 E 2nd St, Ste 7000 #37733, Casper, WY 82609, USA