Terms of Service

Lumen (the "Service", "we") is an online service that generates personalized tarot readings, astrology reports, numerology reports, compatibility reports and daily horoscopes (together, "Readings") using artificial intelligence. These Terms of Service govern your use of the Service. By creating an account, making a purchase or otherwise using the Service you agree to these Terms. If you do not agree, please do not use the Service.

The operator's full legal name and registered address will be published in this section upon completion of the company's registration. Until then, you can reach us at support@lumen.app.

If these Terms are translated into other languages, the English version prevails in case of any discrepancy.

Readings are symbolic guidance generated by artificial intelligence. They are intended for self-reflection, inspiration and entertainment. Readings are not predictions of the future and are not a guarantee of any outcome.

Readings are not, and must never be treated as, medical, psychological, legal, financial, investment or any other professional advice. If your question concerns such matters, consult a qualified professional. You remain solely responsible for the decisions you make and the actions you take.

You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to use the Service.

You agree to provide accurate registration information, keep your password confidential and not share your account with others. You are responsible for all activity under your account. We may suspend or terminate accounts that violate these Terms.

Prices are displayed in your local currency, determined by your country, and the displayed amount is the amount charged. Payments are processed by third-party payment providers (such as Stripe and YooKassa); we do not store your full card details.

Readings are digital services generated individually for you and delivered immediately: the Service is deemed fully performed at the moment your Reading is generated and displayed or made available in your account.

By placing an order you expressly request immediate performance and acknowledge that, where a statutory right of withdrawal exists (for example, the 14-day right for consumers in the EU/EEA/UK), you lose that right once generation of your Reading begins.

Refunds are governed by our Refund Policy, which forms part of these Terms. In short: a generated Reading cannot be returned, but we refund technical failures (for example, you paid and no Reading was delivered) and duplicate charges.

Subscription plans renew automatically for the selected period until cancelled. You can cancel at any time from your dashboard; access continues until the end of the already-paid period. Unless required by law, partial refunds are not provided for the remainder of an ongoing period.

You agree not to: use the Service for unlawful purposes; submit content that is illegal, harassing or infringes the rights of others; attempt to disrupt, overload, reverse-engineer or gain unauthorized access to the Service; use bots or automated scraping; or resell Readings or the Service without our written permission.

The Service — including its design, texts, software, visuals and animations — is protected by intellectual property laws and belongs to the operator or its licensors.

Your Readings are generated for you personally. You receive a non-exclusive, personal, non-commercial right to keep, download and share your own Readings. You may not offer Readings for sale or present them as your own product.

If you believe a charge is incorrect, please contact us first — honest issues are resolved quickly and refunded where due.

Initiating an unwarranted chargeback (disputing a payment for a Reading that was duly delivered), abusing the refund policy or otherwise defrauding the Service are grounds for immediate suspension or termination of your account and refusal of future service, to the extent permitted by law.

The Service is provided "as is" and "as available". We do not warrant uninterrupted or error-free operation.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim, and we are not liable for indirect, incidental or consequential damages, including decisions made in reliance on a Reading.

Nothing in these Terms limits liability that cannot be limited under applicable law, or affects mandatory consumer rights of your country of residence.

We may update these Terms from time to time; the current version is always available on this page with its revision date. Material changes will be announced in the Service. Continued use after changes take effect constitutes acceptance.

We may modify or discontinue the Service (in whole or in part). You may stop using the Service and delete your account at any time from the dashboard.

These Terms are governed by the laws of the operator's place of incorporation, without prejudice to mandatory consumer protection rules of your country of residence. The specific jurisdiction will be stated here upon completion of the company's registration.

Questions about these Terms: support@lumen.app.